Cancellation or Refund Policy

Cancellation policy

For Standard shipping orders customers can cancel their orders within 24 hours of placing their order. If orders are cancelled between 24 to 48 hours, there is a 25% nonrefundable fee. Cancellation or refunds are not possible after 48 hours.

Rush order(s) cannot be changed or canceled. Customers will be responsible for all charges incurred on placing any rush order(s).

Refund policy

We love bringing your projects to life, unfortunately though these are custom creations and for some reason if you are not satisfied, we cannot refund as the items have custom screen printing and/or embroidering. Please ensure that you have ordered the correct size and color before submitting your order. However, we are here to serve our customers and therefore we highly recommend that if you have any issues with your order please contact our Support Team immediately at info@eztshirtprintscom. All requests will be assessed on individual basis and responses will be provided by our team within 24-hours.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at eztshirtprint@gmail.com within 24 hours of receiving your orders along with the pic of the defective or damaged item.

Turnaround Time

Our standard turnaround time is currently 10 business days from the time that you submit your order. The term “standard turnaround” refers to orders which are our standard or oversize prints and don’t include additional services on the order. Some of our services and printing methods will add to the standard turnaround time. Please view each add-on service on our website for the latest turnaround time for each service. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours for approving your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers.

Rush Orders

Orders needed sooner than our standard turnaround time (per the order specs and services) are subject to rush fees. Below is the rush fee percentage schedule which indicates the percentage amount to be added to the order total, based on how many days are being cut out of our specified turnaround time.. So, if a rush order needs is 3 days earlier than our standard turnaround time for your order, 30% of the total order will be added as a rush fee.

1 Day: 10%

2 Days: 20%

3 Days: 30%

4 Days: 40%

5 Days: 50%

6 Days: 60%

7 Days: 70%

8 Days: 80%

9 Days: 90%

10 Days: 100%

Questions

If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, let’s have some fun!

Returned Checks

There is a $60 charge for returned checks. The subsequent payment must be made with cash or a cashier’s check.